About Randy Rubingh
Randy has more than 25 years experience building, managing, and leading customer support organizations and has a reputation for offering honest, practical advice based on over two decades spent in the call center trenches. He has led service organizations ranging from small start-ups with as few as five agents to multi-site, international customer service organizations with hundreds of agents. During the course of his career he has managed over 20 million incoming phone calls. His service strategies and opinions have been profiled in numerous industry publications,and he is a frequent conference speaker. He live in the San Francisco Bay Area and has two amazing sons.